Returns are raised and managed via your account page, found by logging in or clicking here.
- Login to your Outlet account
- From your Account Dashboard click "Product Returns" and select the order and item you would like to send back.
- Select the reason for returning the item and whether you would like a refund or exchange.
- Click "Submit Request" and once one of the team has approved your request, usually within 12 hours, a link to print a return label will appear.
- Post the item with the returns label back to us. International returns must be marked as "Returned Goods - Failed Sale" and a low customs value, 20 GBP for example.
If you wish to return an item to us for a refund pleased make sure to return it within 45 days of the order date.
Who pays the return postage cost?
If an item is being returned to us because it is the wrong size/colour or just unwanted then it is up to you to cover the returns postage. Feel free to use any method/company you prefer however we recommend sending items back to us with your local postal service as the costs are usually much more reasonable.
It is up to you to ensure items are returned with adequate insurance, in case the parcel is lost or damaged. It is very rare for items to go missing in transit however in the unlikely event this happens we will be unable to process a refund/exchange.
For items that have been delivered faulty or develop a fault within the manufacturer's warranty, postage costs will be refunded by Swiss Iconic up to £25. If the return postage is over £25 please contact us first at firstname.lastname@example.org and we will advise you on the next steps to take.
If items returned to us are deemed not to be covered by their manufacturer's warranty then you will not receive a refund for the postage costs.
Items sent back to us from outside the EU must include information for customs on the outside of the parcel. If using your local postal service they will be able to supply a CN22 or CN23 label for this information.
Please ensure the customs information is clearly marked as RETURNED GOODS - FAILED SALE and a low value, 20 GBP for example. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further information on duties payable/refundable, please contact your local Customs Authority.
United States Returns
Although we deliver goods with FedEx we advice US customers not to return items with a FedEx service. Sending items with FedEx is extremely quick and gets you your order within 1-2 working days, however returns are costly and can encounter complications and extra costs when clearing UK customs.
We advice all US customers to return item with USPS. Using a standard first class international service is simple and the return costs are much more reasonable, usually around 15-25 USD.
Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
Returning items for repair
Assos have a fantastic crash repair policy. The process is quick, simple and in most cases free, other than the postage cost to send the item back.
If you wish to get an item repaired please send us some photographs of the area affected and we will assess if a repair is possible. If it is, simply follow the normal returns process above to send the item back to us and we will forward the item onto Assos of Switzerland. Repairs usually take up to 4 weeks, although these can sometimes be longer, and we will dispatch the item straight back to you once complete.
Although we assess all items before sending them back sometimes a repair is not possible or cost effective. In this instance we can discuss the different options with you directly.
Returning items under warranty
If an item develops a fault it may be covered under the manufactures warranty. Please contact us directly.